Terms of Service

Last updated: March 12, 2026

Welcome to the Gala Rewards loyalty programme. By registering for, accessing, or using Gala Rewards, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully before participating in the programme.

1. Programme Overview

Gala Rewards is a free loyalty programme operated by Gala Supermarket Group ("Gala", "we", "us"). The programme allows registered members ("Members") to earn points on qualifying purchases at participating Gala supermarket locations and redeem those points for rewards, discounts, and other benefits.

2. Membership & Eligibility

• Membership is free and open to individuals aged 16 years or older.
• Each person may hold only one Gala Rewards account. Duplicate accounts may be merged or closed.
• You must provide accurate and complete information during registration and keep your account details up to date.
• Your Gala Rewards card and account are non-transferable and for personal use only.

3. Earning Points

• Members earn 1 point for every $1 spent on qualifying purchases at participating Gala locations.
• Bonus points may be offered on select products, during promotional periods, or through partner offers at our discretion.
• Points are not earned on the following: gift cards, lottery tickets, tobacco products, alcohol (where prohibited by law), postage, and third-party services.
• You must present your Gala Rewards card, app, or linked phone number at the time of purchase to earn points. Points cannot be added retroactively after 7 days.
• Points will appear in your account within 48 hours of a qualifying transaction.

4. Redeeming Points

• Points may be redeemed for discounts at checkout, free products, digital coupons, or gift cards as available.
• The standard redemption rate is 100 points = $1 in value, unless otherwise specified in a promotion.
• A minimum balance may be required for certain redemption options.
• Redeemed points cannot be returned, refunded, or reinstated, except in cases of product returns where the original transaction is reversed.

5. Points Expiration

• Points remain valid as long as your account has at least one qualifying transaction within any rolling 12-month period.
• If no qualifying transaction is recorded for 12 consecutive months, all accumulated points will expire and cannot be recovered.
• We will make reasonable efforts to notify you before your points expire via email or app notification.

6. Account Termination

We reserve the right to suspend or terminate your Gala Rewards account and forfeit any accumulated points if:

• You violate these Terms of Service.
• You engage in fraudulent activity, abuse, or manipulation of the programme.
• You provide false or misleading information.
• Your account has been inactive for 24 consecutive months.

You may voluntarily close your account at any time by contacting our customer support team. Any unredeemed points will be forfeited upon account closure.

7. Programme Changes

We reserve the right to modify, suspend, or discontinue any aspect of the Gala Rewards programme at any time, including but not limited to: point earning rates, redemption values, rewards availability, and membership tiers. We will provide reasonable notice of material changes via email, our website, or the Gala Rewards app.

8. Limitation of Liability

• Gala Rewards points have no cash value and are not the property of the Member.
• We are not liable for any loss, damage, or inconvenience arising from the use of or inability to use the programme, system outages, or errors in point balances.
• Our total liability in connection with the programme shall not exceed the value of points in your account at the time of the claim.

9. Privacy

Your participation in Gala Rewards is subject to our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the programme, you consent to the practices described in our Privacy Policy.

10. Dispute Resolution

Any disputes arising from or related to these Terms or the Gala Rewards programme shall first be addressed by contacting our customer support team. If a resolution cannot be reached, disputes shall be resolved through binding arbitration in accordance with applicable local laws.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Gala Supermarket Group is registered, without regard to conflict of law principles.

12. Contact Us

If you have questions about these Terms of Service, please contact us at:

Gala Rewards - Customer Support
Email: support@galarewards.com
Phone: 1-800-GALA-REWARDS