Privacy Policy
Last updated: March 12, 2026
Gala Rewards ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you participate in the Gala Rewards loyalty program, visit our website, or use our mobile application.
1. Information We Collect
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, date of birth, and mailing address when you register for Gala Rewards.
- Transaction Data: Purchase history, items bought, transaction amounts, store locations, and dates of purchases made using your Gala Rewards card.
- Device Information: IP address, browser type, operating system, and device identifiers when you access our website or app.
- Usage Data: How you interact with our website, app, and promotional materials, including pages visited and features used.
2. How We Use Your Information
We use the information we collect to:
- Manage your Gala Rewards account and process points transactions.
- Provide personalised offers, deals, and recommendations based on your shopping preferences.
- Send you programme updates, promotional communications, and reward notifications (with your consent).
- Improve our products, services, and customer experience.
- Prevent fraud and ensure the security of our programme.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Service Providers: Trusted partners who help us operate the loyalty programme, process transactions, and deliver communications.
- Partner Brands: With your consent, we may share limited data with partner brands to deliver co-branded offers and promotions.
- Legal Requirements: When required by law, regulation, or legal process.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as your Gala Rewards account is active or as needed to provide you services. If your account is inactive for 24 consecutive months, we may delete your data after providing notice. You may request deletion of your data at any time.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your personal information.
- Opt out of marketing communications at any time.
- Withdraw consent for data processing where applicable.
7. Cookies
Our website and app use cookies and similar technologies to enhance your experience, analyse usage, and deliver relevant content. You can manage your cookie preferences through your browser settings.
8. Children's Privacy
Gala Rewards is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 16, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date above.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Gala Rewards - Privacy Team
Email: privacy@galarewards.com
Phone: 1-800-GALA-REWARDS